Skooch

Welcome to Skooch Parcel Delivery

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Terms and Conditions

1. Introduction

Welcome to SKOOCH (forming part of Pepkor Lifestyle Logistics, a Division of Pepkor Trading Pty Ltd) (hereinafter “we”, “us”, “our”, or “Skooch”). These Terms and Conditions (“T&Cs”) govern your use of our services and website. By accessing or using our Services, you agree to be bound by these T&Cs. If you do not agree, please do not use our services.

  1. Paragraphs in bold: Please take special note of the paragraphs printed in bold since they: 
    1. constitute an acknowledgement of a fact by You; 
    2. limit and exclude obligations, liabilities and legal responsibilities which we will have towards You and also limits and excludes Your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on You; and/or 
    3. constitute an assumption of risk by You and may result in You being liable for increased or additional costs. 
  2. For the purposes of these terms and conditions: 
    1. “Business Day” means a day which is not a Saturday, Sunday or official public holiday in the Republic of South Africa;
    2. “Collection Site” means the site to which You intend sending the parcel using the SKOOCH Service;
    3. “Customer” or “You” or “Your” refers to any individual or entity using our services, including individuals placing orders on behalf of businesses.
    4. “Store” or “Stores” means any of the following retail stores, being Bradlows, HiFiCorp, Rochester, Russells and Sleepmasters, Incredible Connection; 
    5. “Main Centre” means any Store in a city or town in the Republic of South Africa;
    6. “Original Site” means the site from which a parcel was originally sent;
    7. “OTP” means one-time password;
    8. “Parcel”refers to any item, package, or document sent through our services;
    9. “Recipient” means the person who collects the Parcel from the Collection Site;
    10. “Sender” means the person who instructs us to send the Parcel;
    11. “SKOOCH” or “we” or: “us” or” our” means SKOOCH a division of Pepkor Trading (Pty) Ltd (Registration Number 1958/003362/07), a private company registered in accordance with the laws of the Republic of South Africa with principal place of business at Marlboro House, 6 Eastern Service Road, Eastgate, Sandton, Gauteng, South Africa;
    12. “SKOOCH Customer Care Centre” means the telephonic assistance centre which may be contacted during Working Hours on 086 153 4224 or by contacting us on email at skooch@jdg.co.za;
    13. “SKOOCH Service/s” means the courier service/s and/or shipment of a Parcel from one participating SKOOCH site to another;
    14. “Working Hours” means 08:00 till 18:00 on a Business Day; and
    15.  
  3. These terms and conditions regulate the shipment of Parcels from the Sender to the Recipient. It will become binding on the Sender for each Parcel sent from the moment that You hand over the money at the point of sale when the SKOOCH Service is initiated. Where applicable it will become binding on the Recipient following his/her presentation of the OTP at the Collection Site.
  4. SKOOCH is entitled to amend these terms and conditions, any feature or benefit and the fees and costs relating to the SKOOCH Service from time to time and it is Your responsibility to keep abreast of any change to the terms and conditions.
  5. If You continue to use the SKOOCH Service after the new rules begin to apply, the amended rules will apply.
  6. If You have any questions regarding these terms and conditions, you can contact the SKOOCH Customer Care Centre for assistance.

2. Services Provided

We provide a range of last mile courier Services throughout South Africa, including:

  • Same-Day Delivery: Delivery within the same day of booking, subject to availability and specific cut-off times.
  • Scheduled Delivery: Delivery scheduled for a specific date and time as requested by the customer.
  • Express Delivery: Priority delivery for urgent shipments.
  • Bulk Deliveries: Options for larger shipments or business accounts.

3. Acceptance of Terms

By placing an order, you confirm that you have read, understood, and agreed to these T&Cs, as well as any additional policies referenced herein.

4. Pricing and Payment

  • Pricing Structure: All prices are displayed on our website and are subject to change without notice. Prices depend on various factors including weight, dimensions, distance, and service type.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards: Major cards like Visa, MasterCard. 
    • Bank Transfers: Allowing direct bank transfers for businesses that may prefer invoicing and payment after service completion. Applicable only on an approved account.
    • Pre-Paid Account Billing: For account Customers or businesses only.
  • Additional Charges: We reserve the right to apply additional charges for:
    • Items requiring special handling.
    • Deliveries to remote or hard-to-reach areas.
    • After-hours or holiday deliveries.
    • High Value goods.
  • Invoice and Receipt: An invoice will be provided upon successful payment. It is your responsibility to review and retain the invoice for your records.

5. Booking and Cancellation

  • Booking Process: You can book our Services via our website or by contacting customer service. Accurate information is required to ensure successful pick-up and delivery.
  • Cancellation Policy: Cancellations must be submitted in writing or through our website before the scheduled pick-up time for a full refund. Cancellations made outside of this timeframe may incur a fee. Rescheduling: You may request to reschedule your delivery, subject to availability. Additional fees may apply.

6. Delivery Times

  • Estimated Delivery Times: We provide estimated delivery times at the point of booking. These times are estimates only and not guaranteed.
  • Delay Notification: If significant delays occur, we will notify you as soon as possible. Factors contributing to delays may include traffic, weather conditions, or operational issues outside of our control.

7. Prohibited Items

The “Prohibited Items” are any of the following items: any dangerous goods including, but not limited to explosives, fireworks, crackers, radioactive materials, firearms and/or ammunition and/or weapons, hazardous materials / flammable materials, including alcohol aerosol cans / sprays, any items that have contained oil or petrol; perishable food items, human remains / body parts or ashes, illegal goods or goods prohibited by any statute or law, live / dead animals; and valuable cargo including but not limited to precious jewels, gems, metals and money / currency, bullion, traveller’s cheques; lithium metal batteries and lithium-ion batteries; blood samples, laboratory specimens; corrosive liquids and prescription medication including Schedules 3 to 6 medication, including narcotics and other prohibited and illegal drugs.

SKOOCH reserves the right to, without penalty or any liability for alleged damage caused to you in doing so, retain and open a Parcel and/or hand it over to the appropriate authorities should it have a reasonable suspicion that any Parcel contains a Prohibited Item and/or illegal item, and if necessary to destroy the contents without (i) refunding You the SKOOCH service fee paid.

8. Customer Responsibilities

You are responsible for:

  • Accurate Information: Providing complete and accurate delivery information, including the recipient’s name, address, and contact number.
  • Packaging: Ensuring that all parcels are properly packaged and labelled to prevent damage during transit.
  • Compliance with Laws: Ensuring that all items shipped comply with local and international laws and regulations.

These T&Cs govern your use of the SKOOCH app and website (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to comply with these T&Cs. If you do not agree, please refrain from using our Platform.

9. User Accounts

  • Account Creation: To use certain features of the Platform, you may need to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information updated.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.
  • Account Termination: We reserve the right to suspend or terminate your account at our discretion, especially if we suspect any unauthorised activity or violation of these T&Cs.

10. Use of the Platform

  • Permitted Use: You may use the Platform solely for legitimate purposes related to our courier Services. You agree not to use the Platform for any unlawful or prohibited activities.
  • User Conduct: You agree not to engage in any conduct that may:
    • Disrupt or interfere with the security or performance of the Platform.
    • Upload or transmit any malware, viruses, or harmful code.
    • Attempt to gain unauthorised access to any part of the Platform or systems connected to it.

11. Intellectual Property

  • Ownership: All content, features, and functionality on the Platform, including but not limited to text, graphics, logos, and software, are the exclusive property of SKOOCH or its licensors.
  • Limited Licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for the Service offered via the Platform. This licence does not permit you to reproduce, distribute, modify, or create derivative works without our express written consent.

12. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. We do not control these third-party sites and are not responsible for their content or practices. Your use of third-party sites is at your own risk and subject to their terms and conditions.

13. Disclaimer of Warranties

  • No Warranty: The SKOOCH app and website are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Platform or the information, content, materials, or services included therein.
  • No Guarantee of Service: While we strive to provide accurate and up-to-date information, we do not guarantee the reliability, availability, or performance of the Platform. The Platform may be temporarily unavailable from time to time due to maintenance or other reasons.
  • Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant that the information on our Platform is complete, reliable, or free from errors or omissions.

14. Limitation of Liability

  •  General Limitation: To the fullest extent permitted by law, SKOOCH, its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform or your inability to access or use the Platform, including but not limited to:
    • Loss of profits
    • Loss of data
    • Business interruption
    • Personal injury or property damage
  •  Cumulative Liability: In no event shall SKOOCH’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Platform.
  • Exclusions: 
    • Some warranties or limitations of liability may not apply by law, and then only the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law. 
    • We are not liable for loss or damage resulting from:
      • Prohibited items sent via our Service.
      • Packaging that is insufficient or improper.
      • Delays due to factors beyond our control

15. Indemnification

You agree to indemnify, defend, and hold harmless SKOOCH, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Platform.
  • Your violation of these T&Cs.
  • Your infringement of any intellectual property or other rights of any person or entity.

16. Compliance with Laws

SKOOCH is committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including, but not limited to, the Protection of Personal Information Act (POPIA) in South Africa.

17. Protection of Information

    1. Information We Collect: We may collect personal information that you provide to us when you create an account, make a booking, or contact us. This may include your name, email address, phone number, payment information, and delivery details.
    2. Use of Information: We use your personal information to:
      1. Process and manage your orders
      2. Communicate with you regarding your account and services
      3. Improve our services and customer experience
      4. Comply with legal obligations
    3. The Parties warrant that:
      1. They shall at all times comply with the provisions of the Protection of Personal Information Act 4 of 2013 (“POPIA”) and shall only deal with personal information (as defined in POPIA) (“Personal Information”) belonging to the Parties and/or its customers and/or employees insofar as it is necessary to fulfil their obligations in terms of this Agreement;
      2. They shall not process Personal Information belonging to the Parties and/or its customers and/or its employees in a manner other than as provided for in this Agreement;
      3. They shall, at all times, take reasonable steps to ensure that appropriate security measures are put in place for the protection of the integrity and confidentiality of Personal Information collected and/or processed by the Parties;
      4. The warranties in this clause shall apply mutatis mutandis to any subcontractor, partner or agent employed or engaged by the Parties insofar as that subcontractor, partner or agent is necessary to fulfil its obligations under this Agreement;
      5. They shall allow reasonable access to such information as is necessary to ensure that it complies with the provisions of this clause;
      6. The Parties acknowledge that any information supplied to a Party in terms of this Agreement is provided voluntarily. By submitting any information in any form the Party further acknowledges that such conduct constitutes an unconditional, specific and voluntary consent to the processing of such information under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection, be indefinite and/or for the period otherwise required in terms of any applicable law;
      7. Unless either Party has consented, the other will not sell, exchange, transfer, rent or otherwise make available any Personal Information about the Party (such as name, address, email address, telephone or fax number) to third parties and such Party indemnifies the other from any unintentional disclosures of such information to unauthorised third parties; and
      8. Should a Party believe that the other has utilised its Personal Information contrary to applicable law, the Party shall first resolve any concerns with the Party. If not satisfied with such a process, the Party has the right to lodge a complaint with the Regulator.
    4. Should either Party constitute an “Operator” as defined in POPIA and the other Party a “Responsible Party” as defined in POPIA in respect of any Personal Information for purposes in terms or relating to this Agreement (“Personal Data”), the Party constituting the Operator shall:
      1. Process such Personal Data with the knowledge or authorisation of the other Party, in accordance with this Agreement or as required by POPIA and as necessary to perform its obligations under this Agreement and for no other purpose;
      2. Treat such Personal Data as confidential and not disclose it, unless required by law or in the course of the proper performance of its duties;
      3. Secure the integrity and confidentiality of such Personal Data by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Data and unlawful access to or processing of Personal Data;
      4. Take reasonable measures to identify all reasonably foreseeable internal and external risks to Personal Data, establish and maintain appropriate safeguards against the risks identified and regularly verify that the safeguards are effectively implemented;
      5. Ensure that the safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards;
      6. Have due regard to generally accepted information security practices and procedures which may apply to that Party generally or be required in terms of specific industry or professional rules and regulations; and
      7. Notify the other Party as soon as reasonably possible after obtaining actual knowledge of reasonable grounds to believe that the Personal Data has been accessed or acquired by any unauthorised person.
    5. The Party which constitutes the Operator hereby indemnifies and holds the other Party harmless from any liability whatsoever arising from the Operator’s failure to comply with the warranties contained in this Agreement.
    6. The Company Privacy Statement details how the Company collects and uses information collected during and after expiry of this Agreement and is herewith incorporated by reference thereto. The Privacy Statement can be found here: PRIVACY VALUES | Pepkor.

18. Security of Information

  • Data Security Measures: We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. This includes encryption, firewalls, and secure server hosting.
  • No Guarantee of Security: While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

19. Sharing of Information

  • Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Compliance: We may also disclose your information when we believe disclosure is necessary or required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

20. Your Rights

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.

21. Insurance Coverage

  • Coverage Provided: SKOOCH provides insurance coverage for items transported using our courier Services, subject to the terms outlined in this section. The insurance covers loss or damage to items while in our custody during transit.
  • Limits of Coverage: Customers are responsible for declaring the correct value of their items at the time of booking.
  • Should you elect not to insurance the Parcel, you will have no insurance cover. Under such circumstances we will accept no liability for loss or damage to your parcel whatsoever.

22. Declared Value

  • Customer Responsibility: It is the customer’s responsibility to declare the correct value of their items when booking a delivery. Failure to do so may result in reduced coverage in the event of loss or damage.
  • Additional Insurance: If you require coverage exceeding our standard limits, you may purchase additional insurance at the time of booking. Please contact our customer service for more details on available options.

23. Exclusions from Coverage

  • Non-Covered Items: The following items are not covered under our insurance policy:
    • Cash or currency.
    • Jewellery, precious metals, and stones.
    • Perishable items.
    • Hazardous materials.
    • Items not properly packaged or labelled
  • Circumstances Limiting Coverage: Our insurance coverage does not apply in cases of:
    • Damage due to improper packaging by the Customer.
    • Delay or loss due to external factors beyond our control (e.g., weather, theft while not in our custody).
    • Items that are prohibited by law or our policies.

24. Claims Process

  • Investigation of Claims: We will investigate all claims and notify you of the outcome within a reasonable time frame. If approved, compensation will be issued in accordance with our liability limits.

25. Changes to Our Privacy Practices

We may update our data protection practices from time to time. Any changes will be posted on our Platform, and your continued use of the Platform after such changes constitutes acceptance of the revised practices.

26. Changes to Terms

We reserve the right to modify these T&Cs at any time. Changes will be posted on our website and will take effect immediately. Your continued use of our services after such changes constitutes acceptance of the new terms.

27. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

28. Contact Us

For any questions, concerns, or complaints regarding these T&Cs or our services, please contact us at: